The part everyone worries about. Here's exactly what happens.
Switching platform is the bit that stops people — not the price. So here is the whole thing, step by step, with nothing left vague.
This isn't a pitch. It's the sequence.
Operators rarely say no because of the monthly fee. They say no because they can picture the mess — the members who fall through the gaps, the bookings that go missing, the fortnight of evenings spent typing. That is the real objection, and it is a fair one. So this page is not a sales pitch. It is what actually happens, in order.
Nothing starts until it's ready to.
You apply and pay online, and we agree a start date with you. Onboarding is scheduled, so you know exactly when it happens rather than waiting on a queue.
A date, agreed with you
You are not put in a queue. We agree a start date together, and that is the date the work begins — so you can plan around it.
Your account manager, by name
One person is assigned to your launch and introduces themselves by name before anything begins. You know who you are dealing with from the first message.
Prepared in advance
Work happens behind the scenes ahead of your date, so everything we can prepare is already prepared when it arrives.
Everyone you put on the system does this one. Thirty minutes, and it's free.
Providing a business address makes you a regulated provider under anti-money-laundering law, and that law requires the people approving clients to be trained. It isn't our rule — it's the reason the training exists.
Thirty minutes, built in
No course to book, no trainer to pay, no per-seat licence. It sits inside the platform and it is done in one sitting.
Every admin you name
From day one — and anyone you add later, a new receptionist included.
It opens the virtual-office panel
They can use the rest of the system straight away. The virtual-office admin panel is where clients get approved, so nobody gets in there until they have passed and our system has signed it off.
The record is kept for you.
A named person, and the date they completed it. It stays in the platform, producible if an inspector asks to see it — you are not hunting through an inbox for it.
The obligation exists whether or not a platform helps with it. We build it in, we keep the record, and it costs nothing.
From your start date, you're live within a week.
This is a genuine sequence — each step depends on the one before it. It runs in this order.
- 01Day 1
Your account manager makes contact
Introductions, the plan for the week, and what we need from you. You leave that first conversation knowing what happens on which day.
- 02Day 1–2
The engine is set up and your pages are branded
We build your platform behind the scenes and dress it in your brand — your name, your colours, your domain. Your members never see ours.
- 03Day 2
You send us whatever you have
An export, a spreadsheet, a PDF, photographs of a paper ledger. It goes to us as it is — you do not tidy it first.
- 04Day 3–4
Your locks are pulled, paired and verified
One hub ID gets us every lock in the building remotely. Then your account manager pairs each lock to each door with you on screen, and you walk the building to verify it.
- 05Day 4–5
The guided setup session
You enter your assets, listings, prices, opening hours and your fiscal identity, with your account manager alongside you on screen. Nothing is guessed on your behalf.
- 06Within the week
You go live — and we stay with you
The migration loads, your pages open to the public, and a follow-up call catches the questions that only appear once you are actually running on it.
Start wherever you like. Adding the virtual office is a setting, not a project.
Open with coworking and switch virtual offices on later, or run virtual offices from day one — including with no space at all. Same platform, same onboarding, same account manager either way. There is nothing to rebuild and no second onboarding.
It is a switch, not a build
Coworking, virtual offices, or both together. Whichever you begin with, you are on the same platform with the same account manager, and turning the other one on later is a setting in your admin panel.
- Virtual offices work with a space or with no space at all.
- Switch them on whenever you want — same account, same setup.
- One onboarding, one account manager, whatever you sell.
Everything the law asks for is already here
Identity checks, screening, the evidence file, the staff training and the record of it — all built into the platform. Nothing to buy in, nothing to write, nothing to research.
- Identity checks and screening run by the platform, then one click to approve.
- The evidence file builds itself as you work, ready to export.
- The AML training that unlocks the virtual-office admin panel takes about half an hour.
Half an hour of AML training and a setting switched on. That is what the virtual office asks of you.
Remote where it can be, human where it must be.
- 01
One hub ID
You send us one hub ID. Nothing else.
- 02
Every lock pulled remotely
Our system reaches your building and pulls every lock — minutes, no clipboard.
- 03
Paired door by door
Your account manager sits with you on screen and pairs each lock to each door.
- 04
Verified as you walk
You walk the building with your phone, opening each door while we watch and listen.
- 05
Sealed
No re-pairing, no renaming afterwards. Your booking engine rests on both.
One hub ID
You send us one hub ID. Our system reaches your locks remotely and pulls every lock in the building — a few minutes, no walking about with a clipboard.
Paired door by door
Then the part that has to be human: your account manager sits with you on screen and pairs each lock to each door, one at a time.
Verified with eyes and ears
You walk the building with your phone while we watch and listen, opening each door as you go — so the pairing is verified, not assumed.
And then it is sealed.
Nobody at your end can re-pair a lock or rename an office afterwards. That sounds like a restriction and it is the opposite: both of those underpin your booking engine, and a well-meaning rename on a Tuesday afternoon is how a booking system quietly breaks.
Send us whatever you have. In whatever state it's in.
A system export. A spreadsheet. A PDF. Photographs of a paper ledger. Whatever you actually hold, in whatever state it is in. We take it as it is — you do not tidy it up first, and you do not fill in any forms.
Your members, your current and forward bookings come across. Our system does the matching and your account manager checks it before anything loads, including making sure your assets are named the way your people already call them. Typically only a small proportion of rows need a human eye at all.
If you've chosen the virtual office — virtual-office clients are the exception, deliberately.
Flentix Essentials and the full licence both run perfectly well without a virtual office, so this only applies if you sell one. Where you do: a virtual-office client who came from another provider has been through no identity process, and that cannot be applied retrospectively. So they re-subscribe through your own signup, which means every one of them arrives properly identified, on a current address record, with the checks behind them.
Your virtual-office book comes out of this cleaner than it went in.
The boundary, stated up front.
You
Assets and listings
Prices and opening hours
Your fiscal identity
With your account manager alongside you on screen. Then the fiscal fields lock, so they cannot be altered later.
We
We set up the engine and brand your pages — your name, your colours, your domain.
We run the migration: the matching, the checks, and the naming of your assets the way your people already call them.
We pull your locks remotely, pair each one to its door with you, and verify every pairing as you walk the building.
We run the guided setup session, make the follow-up call, and stay with you after you are live.
A guided setup session, remote lock verification and a follow-up call for questions.
Free training for your team, for as long as you're with us.
Separate from the AML training, and not compulsory — this one is encouraged, and it is your call who does it. Not a seat count, not a one-off session on the day: free training for every member of your staff, for as long as you are with us, including the ones you hire next year. It is built into the platform, so a new starter learns it at their own pace instead of waiting for someone to be free.
One number, and what's inside it.
Onboarding, migration included
The full onboarding above, including migration of up to 100 members.
Onboarding with a branded website
The same onboarding, with a complete branded website instead. An alternative to the standard fee, never an addition to it.
Per additional 100 members
If your book is larger, migration continues at this rate for each further 100 members.
You pay the onboarding fee when you sign up. Your licence is not charged until the day you go live, and then renews monthly from that date.
What's inside it
- Training is free, for every member of staff, permanently.
- Additional hubs are at full price, because the work is per building — locks, assets and members all repeat.
- Moving up from Flentix Essentials to the full licence costs no further onboarding fee.
Elsewhere, these are separate line items.
In this market, implementation, data migration and training are commonly billed separately from the software — and they are often the largest lines on the quote. Here they are inside the number above. There is no implementation fee waiting behind it, no per-record migration charge, and no training invoice next year when you hire.